Yipes! Sometimes things go wrong. Below are fast instructions
on handling some of the, hopefully, infrequent problems:
Problem: your customer's check bounces. Step 1: Add two transactions to your bank account register, one for the
amount of the check that bounced and one for the fee charged by the bank. When entering the first transactdion for the amount
of the check that bounced, use the "Accounts Receivable" account to record in the payment column the original amount
of the deposit. The other transaction is for the amount that the bank charged you for the deposit that bounced. Use "Bank
Service Charges" as the account. Step 2: Assuming that you charge your customers a service fee for processing their NSF checks,
enter an Invoice to the customer using an Other Charge type item "NSF Charges" for the amount of the bank service fee. Print
the invoice an send it to your customer.
Problem: When completing a bank reconcilation, clicking done, the computer shuts down. Common cause: a Sharp printer.
Sharp printers are known to cause conflicts with QuickBooks. Try changing the bank reconciliation report to
another printer and see if the problem recurs.
Problem: One of your customers has paid an invoice with multiple checks. You need to see the dates and amounts of the payments
that have been applied. Solution: with the invoice open on your screen, click the radio history button. That will give you
the information that you need quickly. There are other ways but not a standard report so just use the button.
Problem: I'm looking for a report that doesn't exist in the standard report list. Solution: look at this list of many more
reports that you can download and import into QB. Perhaps you'll find just what you need there. http://www.quickbooksgroup.com/webx/qblibrary/Reports/
Problem: The amount for the inventory account on the balance sheet and the inventory summary report do not match. Solution:
Go back in time and run the reports for the prior year. Assuming that year does not match, run the prior year until you find
entries that do match. Then go forward month by month until you find a month where everything is good and the next month there
is an error. The problem will be in that month. There may be additional problems in future months but identify one problem
and fix it at a time.